SLA

Reliable Infrastructure for Production Workloads

CoinAPI provides a 99.9% Service Level Agreement (SLA) covering the availability of our services and infrastructure. Our platform is designed for continuous operation, helping organizations build reliable trading systems, analytics platforms, financial applications, and enterprise data pipelines.

For customers with stricter operational requirements, Enterprise plans can include customized SLA terms covering availability, support, infrastructure, latency, and dedicated deployment options.

Clear commitments for production services and infrastructure under CoinAPI's direct control.

Contact SalesExplore Enterprise
99.9% availability commitment
Continuous monitoring
Incident communication
Custom Enterprise terms

What Is a Service Level Agreement in CoinAPI?

For CoinAPI, SLAs describe the availability of our services and infrastructure, support responsiveness, incident handling, and operational commitments. SLAs help organizations running production workloads understand what is covered, what is not, and how incidents are managed.

CoinAPI provides:

  • A standard SLA for paid plans
  • Custom SLA agreements for Enterprise customers
  • Additional Enterprise commitments for infrastructure, networking, latency, and support
Standard CoinAPI SLA

A 99.9% availability commitment for production services.

The SLA applies to the availability of CoinAPI infrastructure and supported production services, helping customers build applications on a reliable platform.

  • REST API availability
  • WebSocket API availability
  • FIX API availability
  • Flat Files availability
  • Exchange Rates API availability
  • Indexes API availability
  • EMS Trading API availability where contracted
  • Infrastructure availability
  • Service monitoring

The standard SLA is designed for customers using CoinAPI in production without requiring custom operational or contractual terms.

What the SLA Covers

CoinAPI's SLA focuses on the availability of services and infrastructure under our direct control.

CoveredDescription
Infrastructure availabilityAvailability of CoinAPI production infrastructure
REST APIProduction REST service availability
WebSocket APIProduction WebSocket service availability
FIX APIProduction FIX service availability
Flat FilesAvailability of historical data delivery services
CoveredDescription
Exchange Rates APIProduction availability
Indexes APIProduction availability
EMS Trading APIAvailability where included in the customer agreement
Service monitoringContinuous monitoring of production services

How CoinAPI’s SLA Applies to External Data Sources

CoinAPI operates and monitors the infrastructure used to collect, process, and deliver market data. The SLA covers the availability of CoinAPI services within the agreed service scope.

Since market data originates from independent exchanges, exchange outages, maintenance, API changes, or source-side data issues are outside the scope of the SLA.

For this reason, the SLA does not cover exchange-side events such as:

  • Exchange outages
  • Exchange maintenance
  • Exchange API failures
  • Exchange-side delayed or missing market data
  • Exchange schema or symbol changes
  • Incorrect data published by an exchange

If exchange-side data gaps are identified, CoinAPI may perform historical backfilling where technically possible. However, because this data originates from third-party exchanges, its completeness and continuity are not covered by the SLA.

The SLA also does not cover issues outside CoinAPI's direct control, including:

  • Customer-side infrastructure problems
  • Incorrect API implementation
  • Invalid authentication or configuration
  • Usage limit or quota exhaustion
  • Public Internet routing or ISP issues
  • Third-party cloud or networking failures outside the agreed deployment scope

Customers receive technical assistance during incidents according to their service plan, agreed support scope, and applicable SLA terms.

Enterprise Service Level Agreements

Organizations with business-critical workloads often require service commitments beyond the standard SLA. CoinAPI Enterprise offers customized Service Level Agreements designed around the customer's technical, operational, and legal requirements.

Depending on the deployment, Enterprise SLA terms may include:

  • Higher service availability commitments
  • Dedicated infrastructure
  • Private networking
  • AWS VPC Peering
  • AWS Direct Connect
  • Regional deployments
  • Latency commitments where agreed
  • Dedicated support channels
  • Incident response and escalation targets
  • Custom legal agreements
  • Dedicated account management
  • Custom data delivery workflows
  • Third-party SLA measurement or verification, where applicable

Enterprise SLAs are tailored individually and should be discussed with our Sales team.

Contact Sales

Historical Service Availability

High availability is fundamental to how CoinAPI is designed and operated. Our infrastructure is continuously monitored to provide reliable access to production services across all supported APIs.

Customers can review historical uptime, incidents, scheduled maintenance, and current service status through the public CoinAPI Status Page.

View CoinAPI Status Page

Monitoring historical availability helps organizations evaluate operational reliability and provides transparency into how incidents are communicated and resolved.

Getting the Most from Your SLA

A few operational practices can reduce avoidable interruptions and make incident investigation faster and more accurate. We recommend that customers:

  • Use the correct API endpoints and authentication methods.
  • Monitor API usage and subscription limits.
  • Configure Auto Recharge or Spend Management when uninterrupted access is required.
  • Implement retry and reconnect logic, particularly for WebSocket applications.
  • Subscribe to the CoinAPI Status Page for operational updates.
  • Submit support tickets for production issues.
  • Maintain accurate logs and UTC timestamps to assist with troubleshooting.

These practices make it easier to identify the source of an issue and reduce the time needed to investigate it.

Frequently Asked Questions
Does CoinAPI provide an SLA?

Yes. CoinAPI provides a standard SLA for paid plans and customized SLA agreements for Enterprise customers.

What does the standard SLA cover?

The standard SLA covers 99.9% service and infrastructure availability for supported CoinAPI production services. It does not guarantee exchange-side data completeness or continuity.

Does the SLA guarantee market data completeness?

No. CoinAPI cannot guarantee data that exchanges do not publish or make available. Where technically possible, historical backfilling may be performed, but exchange-side data gaps are not covered by the SLA.

Can Enterprise customers negotiate custom SLA terms?

Yes. Enterprise customers can request customized terms covering availability, infrastructure, support, latency, networking, incident response, and other operational requirements.

Where can I monitor CoinAPI availability?

Current status, historical uptime, scheduled maintenance, and incident reports are available on the public CoinAPI Status Page.

Does the SLA apply automatically if we experience an issue?

For support-related SLA commitments, submit a support ticket so the incident can be tracked and handled through the applicable support process.

Need a Custom SLA?

Every production environment has different operational requirements. Whether you need higher availability commitments, dedicated infrastructure, private networking, or customized support terms, CoinAPI Enterprise can provide an SLA tailored to your business.

Our team can help review your technical requirements, discuss Enterprise deployment options, and design a service agreement that aligns with your infrastructure and operational objectives.

Contact SalesExplore Enterprise